Successful projects
Focus on communication
Integrative organisation
Synchronisation beween business and IT
Smart use of project tools/methods
Change/transformation management
Interculturality
Information security
Improving cooperation
Focus on process/work design
Requirements
Processes
Experience of employees
>Strengthening proactive initiative
>Strengthening cooperation
>Improvement of workplace atmosphere
>Improvement of intercultural competence
Redefining customer relations
Focus on customer expectation
Use of ethnographic methods to improve customer orientation
>Flexible design of products and services
>Development of new customer segments (incl. Ethnomarketing)
>Tapping into employee’s customer experience
Implementation of operative and analytical CRM tools, multi channel strategies